Shipping policy
We want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.
Processing Time
All orders are processed within 5-7 business days. Since every piece is handmade, we take the necessary time to ensure each order meets our quality standards.
Shipping Options and Charges
We currently offer standard shipping for all orders. Estimated delivery time is 3–5 business days, depending on your location.
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Standard Shipping: $14.99 USD
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Free Shipping: Available on orders over $199 USD
All applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You may use this number to track your shipment online. Additional email updates may be provided regarding your order status and estimated delivery date.
Delivery Issues
If you experience any issues with the delivery of your order, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and assist in ensuring your order arrives promptly.
Shipping Restrictions
At this time, we ship only within the United States. Shipping availability may change, so please visit our website for the most up-to-date information regarding shipping destinations.
Title and Risk of Loss
We remain responsible for your order until it is successfully delivered to the shipping address provided at checkout. If your order is lost or damaged during transit, please contact us through email puralabo@gmail.com, and we will work with the shipping carrier to assist with a resolution, including replacement or refund where appropriate.